Taxpayer Advocate - Customer Service at the IRS
Richard A. Chapo
Every business has a department that deals with complaints from customers. At the IRS, this department is known as the taxpayer advocate office.
Advocating for You
The purpose of the taxpayer advocate office is to provide taxpayers with a friendly source to handle customer service issues. The office is run independent of the IRS and has offices at every IRS center in the nation. The taxpayer advocate has a stated goal of resolving your problem with the IRS in seven short days. It doesn't always happen, but it is a nice goal.
The taxpayer advocate has a surprising amount of power. The advocate agents can rifle through the IRS computers at will, which makes them great at locating filings the IRS claims never occurred. The advocate can also stop collection efforts by the IRS and even release tax liens on your bank account or property. Basically, the advocate office is the place to go when you think you are getting a raw deal from the IRS.
The taxpayer advocate agents do not take any old case. In general, you have to show the IRS is unresponsive to your problem or causing you a major hardship. For instance, if your correspondence to the IRS is not being responded to, the advocate can crack the whip on your behalf. If the IRS puts a lien on your bank account, but you're in the hospital, the advocated can release it. The advocate, however, does not give tax advice or fight audits for you.
If you wish to get the taxpayer advocate involved in your IRS situation, you should write the office in your area. Just search for taxpayer advocate online to get the location. Your letter should include a concise description of the problem, copies of your supporting documents, copies of what the IRS has sent you and a telephone number where you can be reached. In an emergency situation, you can call the taxpayer advocate by contacting the local IRS office. This should only be done in an emergency.
The IRS is undoubtedly a dysfunctional government agency. The taxpayer advocate can help you get things straightened out when dealing with the IRS.
On the pages of this web site you will find additional tax information that has been collected from many independent sources. Each article or news item offers a different point of view, but not necessary the CPA Moms.
This information is for general information only.
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If you desire to ask a specific question, feel free to contact me.
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“CPA - Tax Moms” are trade names given to Accounting and Tax Professionals who chose to work in an “relaxed” environment. 
